VILLA BIKE TOURS - FAQs ON PRICES & BOOKINGS.

VILLA BIKE TOURS - FAQs ON PRICES & BOOKINGS.

OUR FAQs:

ANSWERS:

We now have a new 3-point Covid / Ukraine Guarantee policy in place: Full Credits, Full Flexibility & Full Transferability. So you can be confident that if travel restrictions, to France, are put in place within 21 days prior to your tour start dates, that you won't lose out.

×

Our Bike Tours and COVID-19/Ukraine: 24th June '22 Update.

France Covid-19 situation & Ukraine: booking your bike tour with confidence.

Covid-19: As with many countries, the number of Omicron cases and hospitalisation rates, in France, is low. And life is back to normal now, with no health pass or masks required to enter a public building or transport, with the exception of « medical » buildings (hospital, doctors, pharmacies...).

International borders are opened to vaccinated visitors or people with a negative test. No reason for travelling or a sworn undertaking statement are required to enter to France. It is essential, however, to check the conditions with your own local national bodies regarding travel to and from France. Below we have listed links to several official Foreign national bodies regarding their own travel requirements to France.
USA: https://fr.usembassy.gov/covid-19-information/
Canada: https://travel.gc.ca/travelling/health-safety/travel-health-notices/221
UK: https://www.gov.uk/foreign-travel-advice/france/entry-requirements
EU + Schengen area: https://reopen.europa.eu/en/

We understand though that even if you are fully vaccinated, some guests may still have some reluctance to organise overseas travel, for fear of the Covid situation deteriorating and due to the tragic situation in Ukraine. So, in order to give you peace of mind when booking your future tour with us, we have put in place our 3-point Covid/Ukraine Guarantee policy.

  1. Full Credits – Should your local Gov’t not let you travel to France, or the French Gov’t not let you enter France (within 21 days of your tour start dates), then we will provide you with a Full Credit for any payments made.

  2. Full Flexibility – Any credits made by us, will be on an open-ended basis, allowing you to use them for any future tour date of your choosing and convenience. There is no short “use by date”.

  3. Full Transferability – If you want to pass your full credit onto a friend or family member, that would be fine, and there is no admin fee either.

We hope you find the above conditions reasonable; it must be said not many other tours are offering such good terms!

Our 2022 tours restarted in May, with great joy from our guests being able to cycle again in Provence and the Luberon! Please note though that with the back log of people wanting to travel, availabilities are moving very fast…

Here’s a link to our 2022 tour dates https://www.provence-cycling-holidays.com/availabilities-2022.html
and to our 2023 tour dates https://www.provence-cycling-holidays.com/availabilities-2023.html.

Happy biking - Neil & Nat (Owners).

What do your self guided tours include?

Tour dates - What tour dates do you run?

We run our self guided bike tours from April to October inclusive. They are designed to be flexible, with tours starting on Saturdays. Arrivals are from 12 Noon to 6pm - departures by 10am. Please contact us for any questions regarding tour dates.
Please click here to go to the page "Prices & Dates".

Equipment supplied - What equipment do I get on arrival?

We use the afternoon of arrival to get you set up (arrivals are from 12 Noon through to 6pm), so you can start riding as soon as you would like to:
Bike allocation & set up: Your hybrid bike will be adjusted to fit you. Along with your pedals (we can supply Shimano SPD automatic pedals if you would like them) & seat if you want to bring them (we can supply gel seat covers).
Bike equipment: Crash helmet & pump, small under saddle back (inner tube, mini tool, tyre levers), bar ends, bottle cage and bottle, combination lock, and a large rear pannier removable bag.
Ride directory: Paper based directory of our 30+ rides. We'll show you how to use it in order to select the rides that are right for you.
Ride info cards: Each ride has a small carry card to be taken with you which includes a map (though it's not for navigation, that's what the GPS is for), tourist information & the good places to eat, cafés etc.
A Garmin GPS each: And we'll give you a full briefing on how to use it.
GPS cheat sheet: As back up we will give you a small plastic carry card with all the basic functions of your GPS clearly indicated.
Our own Provence guide: We have put together a comprehensive guide of what there is to do in the area along with all the amenities in the area, which should help you organise your day's biking and sight seeing along with your stay at the villa.
Restaurant guide: A list of our guests' and our favourite restaurants and cafés.

Garmin Bike GPS systems - how do they work?

It's just like using maps on your phone, or using a car's GPS (it's just smaller), in that it uses clear colour maps and directions for navigation. On top of this you get all the bike stats that you could possibly want.
Our rides are preloaded into your GPS, you simply select your chosen ride number, and then off you go following the highlighted chosen route and the clear visual instructions.
Sight seeing on foot is easy too. Simply turn off the GPS, and then restart when you are ready, following the map to rejoin the route.
For peace of mind the GPS fixes solidly to the handlebars and can be taken off quickly and easily for sight seeing.
You can rest assured that our GPS system really is easy to use, and to make sure, we'll brief you on how to use it on arrival. No more paper maps, no more stopping and no more wondering where you are!
Please click here to go to the page "Our GPS systems"

Bikes - which kind will I use?

We use quality Trek FX hybrid bikes. They have aluminium frames and carbon front forks. Our hybrids combine the comfortable riding position of a mountain bike, and the speed of road bike frame geometry. With narrower tyres (35mm) than most mountain bikes, you'll get the most from your effort with maximum comfort and a good sense of stability when riding. Handle bar ends are also fitted to make any climbing easier.

Please click here for more info on Our Bike Equipment

Pedals & Seats - Can I bring my own?

If you prefer your own, just bring them along and we will fit them. If not we'll supply a standard seat & flat pedals. We can also supply Shimano SPD M520 or M540 pedals (the mountain bike variety - note not the road SPD SL variety ) which are great for touring, as the cleats are recessed into the shoes, making visiting on foot easy.

Bike Helmet - do I need to wear one?

It is not law in France for adults to wear a cycling helmet when biking. We do, however, highly recommend that you wear the helmet that we supply for safety. It is law, however, that children under 12 wear a helmet.

Can I use my own bike?

If you want to bring your own bike that's no problem. We'll simply fit a small GPS mounting to your handlebars when you arrive so you can use the GPS.
Regarding travel - travelling with bikes on the TGV (high speed trains) trains is possible - you just need to be organised.
Bikes can be taken without the need for a reservation, but they must be dismantled and stowed in proper bike bags. They can then be placed with the oversize bags near the train doors.
A word of warning though, bags in this area can get bashed around a bit by other passengers, and you need to get there early to get a place.
Your other choice on the TGV trains is to prebook a place in a bike carriage - though the choice is limited as many trains don't have them.
Please click here to access the raileurope website.

Can I hire a road bike or an electric assistance bike?

Yes you can.
Electric assistance bikes are great for giving less able bikers, or less enthusiastic ones, an authentic taste of the beautiful Luberon by bike. By selecting the amount of assistance you require you get to manage the level of effort you give. The bikes are easy to ride, highly autonomous with a minimum range of 60kms to a max of 100kms. With all the equipment you could need, and with one of our new Garmin GPS you are set for an easy carefree tour.
Road bikes or electric bikes can be hired at an additional 168 € for your stay. Please enquire at the time of booking.

Locks - How do I secure my bike when out and about?

We supply you with a sturdy combination lock which should be used whenever you're off the bike.
It fixes solidly and out of the way under the bike saddle when riding.

Money requirements - what will I need?

The majority of attractions, restaurants and retail outlets take bank cards. There is a cash point about a mile away from the villa. French cash points generally accept foreign cash cards.

Payment - how do I make it?

  1. Once you have confirmed that you are happy to go ahead with your booking, we send you a Pre Reservation Form detailing your booking, along with a link to our terms & conditions.
  2. To secure your booking we ask for a deposit of 350 € per person which is payable at the time of booking. Sending your deposit means that you accept our terms and conditions.
    And remember you can book with us with confidence with our COVID/Ukraine Guarantee Policy:
    Full Credits: If your local Gov’t will not let you travel to France, or the French Gov’t will not let you enter France, within 21 days prior to your tour start dates, then we will provide you with a Full Credit for any payments made.
    Full Flexibility: Any credits made by us, will be on an open-ended basis, allowing you to use them for any future tour date of your choosing and convenience. There is no short “use by date” or admin fees.
    Full Transferability: You also have the choice to pass your full credit onto a friend or family member, without admin fees either…
  3. On receipt of your deposit we will send you your Deposit Receipt & Reservation Confirmation Form. This includes the details of your booking along with your deposit payment details, and we supply some information about getting fit for your tour, along with which equipment we recommend you bring with you for cycling.
  4. Three months prior to your tour start date we will send you a reminder regarding the balance payment for your tour. We will also ask you for your written (typed) acceptance of our terms and conditions. We will also send a list of information that we need in order for your stay to run smoothly: bike measurements, mobile phone numbers, train/plane arrival times etc, nothing too complicated.
  5. One month prior to your tour start date we will contact you regarding the payment for the 750€ refundable damage deposit (one per global booking) that covers any damage to the entire property, grounds and pool along with bikes and any equipment. Once we received the damage deposit we will send you a receipt.

For the Deposit and the Balance, payments can be made by PayPal (incuring a 2% fee), a foreign bank transfer (usually incurring fees from free of charge to 30€), Wise - previously TransferWise - (usually the cheapest option) or by a French Euro cheque (no charge).

For the Damage Deposit we take payments by Paypal only, as these can then be refunded to you for no charge (other than a 1€ PayPal payment fee) the week following your stay. Should any damage occur we will gather quotes and debit the amount accordingly - copies of quotes and payments will of course be supplied to you.

How do arrivals and departures work?

Arrivals at the villa are from 12 Noon through to 6pm.

In order to help your arrival go smoothly, 3 months prior to your tour we will check with you to see when your plane or train arrives, or when you are planning on arriving.
Most of our guests arrive from Avignon TGV train station or Marseille airport, so we ask that you call us once you leave the station or airport or when you are 45 mins from the villa by car, in order to confirm your arrival. If you could first call us on Neil's mobile, the number is 00 33 666 999 802, should you need to you also have Natalene's on 00 33 7 82 32 33 38.
We'll then meet you in Taillades at the villa, in the small car park on the left just after main road entrance and before the main electric gates to the villas.
The postal address is 65 Avenue du Moulin, Taillades 84300.
Please see the following link to our site for directions to the villa: Travel Info.

On the afternoon of arrival we need to give you a short induction so that you can get the most from your tour.
Here's what we go through:

  1. We'll show you around the villa and the pool. Handover keys and the inventory.
  2. We'll show you how our tours work, and how to select the appropriate rides. Along with help to draw up a schedule of rides for the week if that is what you would like.
  3. The Garmin GPS systems and how they work with our pre loaded rides.
  4. We'll fit you for your bikes, crash helmets, fit pedals etc if necessary.

The above introduction usually takes between 1 & 2 hours.

Departures - from 8.45am to 10am.

When your tour is finished, we will meet you at the villa to take back the keys and check the villa - we can book in a time for this when we meet you.
The main end of stay clean is included in the booking price. We do ask however that you carry out some tasks before departures; strip the beds, fill and start the dishwasher, take out the bines etc. However, if the villa is very dirty then extra cleaning will be needed and charged at 75€.
Damage deposits will be repaid in the week following your departure. Any damage to the property or equipment will be deducted from the deposit. Copies of quotes and receipts will be forwarded.
If you need to leave before 8.45, we can organise a pre checkout the day before. We can organise this when we see you.

Cancellation - what happens if I need to cancel my tour?

Travel Insurance - what do I need?

In order to make sure that you are completely covered health wise we ask that you take out adequate travel insurance.
We recommend that you check your travel insurance to make sure it covers you for cycling holidays, accidents & repatriation.
If it does not, you need "Sports travel insurance" or an actual "cycling holiday insurance" product.

Some insurers may ask you for the type of cycling - it is classified as cycle touring (on roads).
It is not mountain biking, down hilling nor is it extreme sports!

If you are an EU resident, it's best that you have an European Health Insurance Card (EHIC), which has replaced the old E111 forms, and it's free of charge.
The EHIC entitles you to medical treatment at reduced cost or sometimes free, when temporarily visiting a European Union (EU) country. Only treatment provided under the state scheme is covered.

Accidents or Illness - What happens should I have an accident or fall ill.

Should you be unlucky and have a minor accident on the bike we will come and get you and then get you to a doctor, likewise should you have a minor illness.
If you were to have a serious accident you would need to call the emergency services directly, dialling 112 on your phone, English is spoken.

For EU and non EU residents alike, you should make sure you have adequate travel insurance - see the Travel Insurance question.

Do you provide any supplies?

Yes, we provide you with a Starter Kit, enough to get you going with some: milk, tea and coffee, cordial, sugar, S&P, olive oil, toilet rolls, kitchen roll, washing-up liquid, washing powder and dishwasher liquid.
We provide pillows, bedlinen, towels, toilettries (showel gel, shampoo, handsoap, washing-up liquid as grease remover) and hairdryers.
There is also a vacuum cleaner, mops, dustpan & brush...

Wi-Fi - do you have it?

Free Wi-Fi is available throughout the house and on the terrace.

If you can't find the question that you want to ask here - please email or call us.

VILLA BIKE TOURS - FAQs ON PRICES & BOOKINGS.

OUR FAQs:

ANSWERS:

We now have a new 3-point Covid / Ukraine Guarantee policy in place: Full Credits, Full Flexibility & Full Transferability. So you can be confident that if travel restrictions, to France, are put in place within 21 days prior to your tour start dates, that you won't lose out.

×

Our Bike Tours and COVID-19/Ukraine: 24th June '22 Update.

France Covid-19 situation & Ukraine: booking your bike tour with confidence.

Covid-19: As with many countries, the number of Omicron cases and hospitalisation rates, in France, is low. And life is back to normal now, with no health pass or masks required to enter a public building or transport, with the exception of « medical » buildings (hospital, doctors, pharmacies...).

International borders are opened to vaccinated visitors or people with a negative test. No reason for travelling or a sworn undertaking statement are required to enter to France. It is essential, however, to check the conditions with your own local national bodies regarding travel to and from France. Below we have listed links to several official Foreign national bodies regarding their own travel requirements to France.
USA: https://fr.usembassy.gov/covid-19-information/
Canada: https://travel.gc.ca/travelling/health-safety/travel-health-notices/221
UK: https://www.gov.uk/foreign-travel-advice/france/entry-requirements
EU + Schengen area: https://reopen.europa.eu/en/

We understand though that even if you are fully vaccinated, some guests may still have some reluctance to organise overseas travel, for fear of the Covid situation deteriorating and due to the tragic situation in Ukraine. So, in order to give you peace of mind when booking your future tour with us, we have put in place our 3-point Covid/Ukraine Guarantee policy.

  1. Full Credits – Should your local Gov’t not let you travel to France, or the French Gov’t not let you enter France (within 21 days of your tour start dates), then we will provide you with a Full Credit for any payments made.

  2. Full Flexibility – Any credits made by us, will be on an open-ended basis, allowing you to use them for any future tour date of your choosing and convenience. There is no short “use by date”.

  3. Full Transferability – If you want to pass your full credit onto a friend or family member, that would be fine, and there is no admin fee either.

We hope you find the above conditions reasonable; it must be said not many other tours are offering such good terms!

Our 2022 tours restarted in May, with great joy from our guests being able to cycle again in Provence and the Luberon! Please note though that with the back log of people wanting to travel, availabilities are moving very fast…

Here’s a link to our 2022 tour dates https://www.provence-cycling-holidays.com/availabilities-2022.html
and to our 2023 tour dates https://www.provence-cycling-holidays.com/availabilities-2023.html.

Happy biking - Neil & Nat (Owners).

What do your self guided tours include?

Tour dates - What tour dates do you run?

We run our self guided bike tours from April to October inclusive. They are designed to be flexible, with tours starting on Saturdays. Arrivals are from 12 Noon to 6pm - departures by 10am. Please contact us for any questions regarding tour dates.
Please click here to go to the page "Prices & Dates".

Equipment supplied - What equipment do I get on arrival?

We use the afternoon of arrival to get you set up (arrivals are from 12 Noon through to 6pm), so you can start riding as soon as you would like to:
Bike allocation & set up: Your hybrid bike will be adjusted to fit you. Along with your pedals (we can supply Shimano SPD automatic pedals if you would like them) & seat if you want to bring them (we can supply gel seat covers).
Bike equipment: Crash helmet & pump, small under saddle back (inner tube, mini tool, tyre levers), bar ends, bottle cage and bottle, combination lock, and a large rear pannier removable bag.
Ride directory: Paper based directory of our 30+ rides. We'll show you how to use it in order to select the rides that are right for you.
Ride info cards: Each ride has a small carry card to be taken with you which includes a map (though it's not for navigation, that's what the GPS is for), tourist information & the good places to eat, cafés etc.
A Garmin GPS each: And we'll give you a full briefing on how to use it.
GPS cheat sheet: As back up we will give you a small plastic carry card with all the basic functions of your GPS clearly indicated.
Our own Provence guide: We have put together a comprehensive guide of what there is to do in the area along with all the amenities in the area, which should help you organise your day's biking and sight seeing along with your stay at the villa.
Restaurant guide: A list of our guests' and our favourite restaurants and cafés.

Garmin Bike GPS systems - how do they work?

It's just like using maps on your phone, or using a car's GPS (it's just smaller), in that it uses clear colour maps and directions for navigation. On top of this you get all the bike stats that you could possibly want.
Our rides are preloaded into your GPS, you simply select your chosen ride number, and then off you go following the highlighted chosen route and the clear visual instructions.
Sight seeing on foot is easy too. Simply turn off the GPS, and then restart when you are ready, following the map to rejoin the route.
For peace of mind the GPS fixes solidly to the handlebars and can be taken off quickly and easily for sight seeing.
You can rest assured that our GPS system really is easy to use, and to make sure, we'll brief you on how to use it on arrival. No more paper maps, no more stopping and no more wondering where you are!
Please click here to go to the page "Our GPS systems"

Bikes - which kind will I use?

We use quality Trek FX hybrid bikes. They have aluminium frames and carbon front forks. Our hybrids combine the comfortable riding position of a mountain bike, and the speed of road bike frame geometry. With narrower tyres (35mm) than most mountain bikes, you'll get the most from your effort with maximum comfort and a good sense of stability when riding. Handle bar ends are also fitted to make any climbing easier.

Please click here for more info on Our Bike Equipment

Pedals & Seats - Can I bring my own?

If you prefer your own, just bring them along and we will fit them. If not we'll supply a standard seat & flat pedals. We can also supply Shimano SPD M520 or M540 pedals (the mountain bike variety - note not the road SPD SL variety ) which are great for touring, as the cleats are recessed into the shoes, making visiting on foot easy.

Bike Helmet - do I need to wear one?

It is not law in France for adults to wear a cycling helmet when biking. We do, however, highly recommend that you wear the helmet that we supply for safety. It is law, however, that children under 12 wear a helmet.

Can I use my own bike?

If you want to bring your own bike that's no problem. We'll simply fit a small GPS mounting to your handlebars when you arrive so you can use the GPS.
Regarding travel - travelling with bikes on the TGV (high speed trains) trains is possible - you just need to be organised.
Bikes can be taken without the need for a reservation, but they must be dismantled and stowed in proper bike bags. They can then be placed with the oversize bags near the train doors.
A word of warning though, bags in this area can get bashed around a bit by other passengers, and you need to get there early to get a place.
Your other choice on the TGV trains is to prebook a place in a bike carriage - though the choice is limited as many trains don't have them.
Please click here to access the raileurope website.

Can I hire a road bike or an electric assistance bike?

Yes you can.
Electric assistance bikes are great for giving less able bikers, or less enthusiastic ones, an authentic taste of the beautiful Luberon by bike. By selecting the amount of assistance you require you get to manage the level of effort you give. The bikes are easy to ride, highly autonomous with a minimum range of 60kms to a max of 100kms. With all the equipment you could need, and with one of our new Garmin GPS you are set for an easy carefree tour.
Road bikes or electric bikes can be hired at an additional 168 € for your stay. Please enquire at the time of booking.

Locks - How do I secure my bike when out and about?

We supply you with a sturdy combination lock which should be used whenever you're off the bike.
It fixes solidly and out of the way under the bike saddle when riding.

Money requirements - what will I need?

The majority of attractions, restaurants and retail outlets take bank cards. There is a cash point about a mile away from the villa. French cash points generally accept foreign cash cards.

Payment - how do I make it?

  1. Once you have confirmed that you are happy to go ahead with your booking, we send you a Pre Reservation Form detailing your booking, along with a link to our terms & conditions.
  2. To secure your booking we ask for a deposit of 350 € per person which is payable at the time of booking. Sending your deposit means that you accept our terms and conditions.
    And remember you can book with us with confidence with our COVID/Ukraine Guarantee Policy:
    Full Credits: If your local Gov’t will not let you travel to France, or the French Gov’t will not let you enter France, within 21 days prior to your tour start dates, then we will provide you with a Full Credit for any payments made.
    Full Flexibility: Any credits made by us, will be on an open-ended basis, allowing you to use them for any future tour date of your choosing and convenience. There is no short “use by date” or admin fees.
    Full Transferability: You also have the choice to pass your full credit onto a friend or family member, without admin fees either…
  3. On receipt of your deposit we will send you your Deposit Receipt & Reservation Confirmation Form. This includes the details of your booking along with your deposit payment details, and we supply some information about getting fit for your tour, along with which equipment we recommend you bring with you for cycling.
  4. Three months prior to your tour start date we will send you a reminder regarding the balance payment for your tour. We will also ask you for your written (typed) acceptance of our terms and conditions. We will also send a list of information that we need in order for your stay to run smoothly: bike measurements, mobile phone numbers, train/plane arrival times etc, nothing too complicated.
  5. One month prior to your tour start date we will contact you regarding the payment for the 750€ refundable damage deposit (one per global booking) that covers any damage to the entire property, grounds and pool along with bikes and any equipment. Once we received the damage deposit we will send you a receipt.

For the Deposit and the Balance, payments can be made by PayPal (incuring a 2% fee), a foreign bank transfer (usually incurring fees from free of charge to 30€), Wise - previously TransferWise - (usually the cheapest option) or by a French Euro cheque (no charge).

For the Damage Deposit we take payments by Paypal only, as these can then be refunded to you for no charge (other than a 1€ PayPal payment fee) the week following your stay. Should any damage occur we will gather quotes and debit the amount accordingly - copies of quotes and payments will of course be supplied to you.

How do arrivals and departures work?

Arrivals at the villa are from 12 Noon through to 6pm.

In order to help your arrival go smoothly, 3 months prior to your tour we will check with you to see when your plane or train arrives, or when you are planning on arriving.
Most of our guests arrive from Avignon TGV train station or Marseille airport, so we ask that you call us once you leave the station or airport or when you are 45 mins from the villa by car, in order to confirm your arrival. If you could first call us on Neil's mobile, the number is 00 33 666 999 802, should you need to you also have Natalene's on 00 33 7 82 32 33 38.
We'll then meet you in Taillades at the villa, in the small car park on the left just after main road entrance and before the main electric gates to the villas.
The postal address is 65 Avenue du Moulin, Taillades 84300.
Please see the following link to our site for directions to the villa: Travel Info.

On the afternoon of arrival we need to give you a short induction so that you can get the most from your tour.
Here's what we go through:

  1. We'll show you around the villa and the pool. Handover keys and the inventory.
  2. We'll show you how our tours work, and how to select the appropriate rides. Along with help to draw up a schedule of rides for the week if that is what you would like.
  3. The Garmin GPS systems and how they work with our pre loaded rides.
  4. We'll fit you for your bikes, crash helmets, fit pedals etc if necessary.

The above introduction usually takes between 1 & 2 hours.

Departures - from 8.45am to 10am.

When your tour is finished, we will meet you at the villa to take back the keys and check the villa - we can book in a time for this when we meet you.
The main end of stay clean is included in the booking price. We do ask however that you carry out some tasks before departures; strip the beds, fill and start the dishwasher, take out the bines etc. However, if the villa is very dirty then extra cleaning will be needed and charged at 75€.
Damage deposits will be repaid in the week following your departure. Any damage to the property or equipment will be deducted from the deposit. Copies of quotes and receipts will be forwarded.
If you need to leave before 8.45, we can organise a pre checkout the day before. We can organise this when we see you.

Cancellation - what happens if I need to cancel my tour?

Travel Insurance - what do I need?

In order to make sure that you are completely covered health wise we ask that you take out adequate travel insurance.
We recommend that you check your travel insurance to make sure it covers you for cycling holidays, accidents & repatriation.
If it does not, you need "Sports travel insurance" or an actual "cycling holiday insurance" product.

Some insurers may ask you for the type of cycling - it is classified as cycle touring (on roads).
It is not mountain biking, down hilling nor is it extreme sports!

If you are an EU resident, it's best that you have an European Health Insurance Card (EHIC), which has replaced the old E111 forms, and it's free of charge.
The EHIC entitles you to medical treatment at reduced cost or sometimes free, when temporarily visiting a European Union (EU) country. Only treatment provided under the state scheme is covered.

Accidents or Illness - What happens should I have an accident or fall ill.

Should you be unlucky and have a minor accident on the bike we will come and get you and then get you to a doctor, likewise should you have a minor illness.
If you were to have a serious accident you would need to call the emergency services directly, dialling 112 on your phone, English is spoken.

For EU and non EU residents alike, you should make sure you have adequate travel insurance - see the Travel Insurance question.

Do you provide any supplies?

Yes, we provide you with a Starter Kit, enough to get you going with some: milk, tea and coffee, cordial, sugar, S&P, olive oil, toilet rolls, kitchen roll, washing-up liquid, washing powder and dishwasher liquid.
We provide pillows, bedlinen, towels, toilettries (showel gel, shampoo, handsoap, washing-up liquid as grease remover) and hairdryers.
There is also a vacuum cleaner, mops, dustpan & brush...

Wi-Fi - do you have it?

Free Wi-Fi is available throughout the house and on the terrace.

If you can't find the question that you want to ask here - please email or call us.

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